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Cookie Policy

Cookie Policy & Data Collection

How we use cookies and similar technologies on our website

Last updated: 25 June 2026

This Cookie Policy explains how Cycle Fix London uses cookies and similar technologies on our website at cyclefixlondon.co.uk and in our mobile app. It should be read alongside our Privacy Policy. We use cookies in line with the Privacy and Electronic Communications Regulations (PECR), the UK GDPR and the Data (Use and Access) Act 2025.

1. What are cookies and similar technologies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and understand how you use the site. We also use similar technologies such as pixels, tags, software development kits (SDKs) in our app, and local storage. In this policy we refer to all of these as "cookies".

2. The cookies we use

Strictly necessary cookies

These are essential for our website and app to work and cannot be switched off. They do not require your consent. They include cookies that keep you logged in, remember your basket and process your order, enable secure checkout and payment, support Click & Collect and delivery selection, and help keep our site secure and protect against fraud.

Functional cookies

These remember choices you make and provide enhanced, more personal features, such as your language, region or saved preferences. Some functional cookies may be used without consent where strictly necessary to provide a service you have requested.

Performance and analytics cookies

These help us understand how visitors use our website and app so we can improve our services. We use these only where permitted, and we will ask for your consent where required before setting non-essential analytics cookies.

Marketing cookies

These are used to deliver advertising and measure its effectiveness, and may track your activity across websites. We only set marketing and advertising cookies with your consent.

3. Consent and your choices

Strictly necessary cookies are always active because the site cannot function without them. For all other cookies – including analytics and marketing cookies – we ask for your consent before setting them. When you first visit our website you will see a cookie banner letting you accept all cookies, reject non-essential cookies, or choose which categories to allow. You can change or withdraw your consent at any time by reopening the cookie settings on our website.

4. Managing cookies through your browser and device

You can also control and delete cookies through your browser settings. Most browsers let you block or delete cookies, and warn you before a cookie is stored. If you block strictly necessary cookies, parts of our website may not work properly. On your mobile device, you can manage app tracking and notification permissions through your device settings. For guidance, see your browser's help pages or a resource such as ico.org.uk.

5. Third-party cookies

Some cookies are set by third parties that provide services on our behalf, such as analytics providers and payment providers (including Stripe, Dojo, PayPal and Klarna), and embedded content. These third parties may set their own cookies when you interact with their services. We do not control these cookies, so please refer to the relevant third party's own privacy and cookie notices for more information.

6. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal reasons. We will post the updated version on this page with a revised "last updated" date.

7. Contact us